Privacy Policy

1. Who We Are

Fit More Floors provides territory-based lead generation services for flooring companies in the UK.

Fit More Floors
174 High Street
Skelmersdale
WN8 8AF
United Kingdom

Email: enquiries@fitmorefloors.co.uk

For the purposes of data protection law, Fit More Floors is the data controller for the personal information we collect and use.

2. What Personal Information We Collect

We may collect personal information when you use our website, contact us, request a territory check, join a waiting list or enquire about our services.

This may include:

• Your name
• Your business name
• Your email address
• Your phone number
• Your business location or service area
• Your website or social media page
• The territory, town, city or postcode area you are interested in
• The flooring services your business provides
• Information you include in messages or enquiries
• Marketing preferences, where applicable
• Website usage information, such as pages visited, browser type, device type and approximate location

We do not intentionally collect sensitive personal information through our website.

3. How We Collect Your Information

We may collect personal information when you:

• Fill in a website form
• Request a territory check
• Contact us by email, phone, social media or another method
• Join a waiting list for a territory
• Respond to one of our adverts
• Visit or interact with our website
• Become a customer or discuss becoming a customer

4. How We Use Your Personal Information

We use personal information to:

• Respond to enquiries
• Check whether a Fit More Floors territory is available
• Contact you about your requested territory
• Add you to a waiting list if a territory is unavailable
• Discuss our services with you
• Set up and manage customer relationships
• Send service-related communications
• Improve our website, advertising and services
• Keep business records
• Meet legal, tax and regulatory obligations
• Prevent fraud, misuse or unauthorised access

5. Our Lawful Bases For Using Your Information

We only use personal information where we have a lawful basis to do so.

Depending on the situation, we may rely on:

Contract

Where we need to use your information to provide services to you, respond to a service request, or take steps before entering into an agreement with you.

Legitimate Interests

Where we use your information for legitimate business purposes, such as responding to enquiries, checking territory availability, improving our services, managing customer relationships and protecting our business.

Consent

Where you have clearly agreed to receive marketing communications or where consent is required for certain cookies or tracking technologies.

Legal Obligation

Where we need to keep or use information to comply with legal, tax, accounting or regulatory requirements.

6. Territory Checks And Waiting Lists

If you request a territory check, we may use your information to check the availability of your requested Fit More Floors territory.

If your territory is available, we may contact you to discuss the next steps. If your territory is reserved or taken, we may offer to add you to a waiting list.

We do not publicly display the details of companies assigned to territories.

7. Marketing Communications

We may send marketing communications where you have given consent or where we are otherwise allowed to do so under applicable law.

You can ask us to stop sending marketing communications at any time by contacting enquiries@fitmorefloors.co.uk.

8. Cookies And Website Analytics

Our website may use cookies and similar technologies to help the website work properly, understand how visitors use the site, improve performance and support advertising or analytics.

Where required, we will ask for your consent before using non-essential cookies.

You can control cookies through your browser settings. Disabling some cookies may affect how the website works.

9. Who We Share Personal Information With

We may share personal information with trusted service providers where necessary to operate our website, manage enquiries, provide services, run advertising, store data or meet legal obligations.

This may include:

• Website hosting providers
• Email and communication providers
• Form, CRM or enquiry management tools
• Analytics and advertising platforms
• Professional advisers, such as accountants or legal advisers
• Regulators or authorities where required by law

We do not sell personal information.

10. International Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where this happens, we will take reasonable steps to make sure appropriate safeguards are in place, such as using providers with recognised safeguards or contractual protections.

11. How Long We Keep Personal Information

We only keep personal information for as long as reasonably necessary for the purposes we collected it.

As a general guide:

• Enquiries and territory check requests may be kept for up to 24 months
• Waiting list details may be kept while the territory remains unavailable or until you ask us to remove you
• Customer records may be kept for the duration of the relationship and for a reasonable period afterwards
• Financial and business records may be kept for as long as required for tax, accounting or legal purposes
• Marketing preferences may be kept so we know whether you have opted in or opted out

We may keep information for longer where necessary to deal with disputes, legal claims, fraud prevention or regulatory requirements.

12. How We Protect Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

No website, email system or online service can be guaranteed to be completely secure, but we aim to use appropriate technical and organisational measures to protect the information we hold.

13. Your Data Protection Rights

Depending on the situation, you may have rights under data protection law, including the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for a copy of your information in a portable format, where applicable
• Withdraw consent where we rely on consent

To exercise your rights, contact us at enquiries@fitmorefloors.co.uk.

14. Your Right To Object

You have the right to object to our use of your personal information where we rely on legitimate interests. You can also object to direct marketing at any time.

To object, contact enquiries@fitmorefloors.co.uk.

15. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office.

16. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, contact us:

Fit More Floors
174 High Street
Skelmersdale
WN8 8AF
United Kingdom

Email: enquiries@fitmorefloors.co.uk